Privacy policy
This Privacy Policy covers Pillarview Invest Pty Ltd ACN 625 076 379 (“us”, “we” or “our”).
We understand that the privacy of your personal and credit information is important to you. This Privacy Policy explains how we handle your personal and credit information.
By providing your personal or credit information to us you consent to us collecting, using and disclosing your personal or credit information in accordance with this Privacy Policy.
We may change this Privacy Policy from time to time by publishing changes to it on our website. Please check our website regularly to ensure that you are aware of any changes to this Privacy Policy.
What is personal information?
Personal information is information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, email address and contact details.
Credit information is personal information that is collected in connection with a credit application. For example, this may include identification information, default information or repayment history information.
What personal information do we collect?
The information we may collect from you and hold includes:
contact details including your name, residential or postal address, email address, date of birth, telephone numbers (including mobile and fax);
bank account details and tax file number;
details of your interactions with us;
details of your ID documents, such as driver’s licence number or passport number;
details of your occupation and employment history;
information about dependents or family members;
financial information such as details of your assets, liabilities, income, expenses;
where we provide you with a loan, information such as the type and amount of credit sought, publicly available information about your creditworthiness, default information, repayment history information, payment information in relation to overdue payments and personal insolvency information; and
any other relevant information that you give to us for the purpose of providing you with a loan or allowing you to invest in the fund.
We may undertake a credit check (or similar) through a credit reporting body in relation to a loan application made by you or to assess your eligibility for a loan. In this situation, we may derive information about your eligibility to be provided with a loan from the information provided in the credit check.
We may collect these types of information either directly from you or from third parties. We may collect information when you:
have a face to face meeting or interview with us;
call us or communicate with us via email or post.
We may collect information about you from others such as:
credit reporting bodies;
employers;
previous credit providers; and
financial institutions.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal and credit information for the following purposes:
providing services in relation to investments in the fund;
carry out our lending activities;
assess your eligibility for a loan;
send you information that you have requested about investment in the fund or our loans;
to enable you to access and use our website and services;
to send you marketing and promotional messages and other information that may be of interest to you;
undertake market research;
correspond with you;
answer your queries and deal with any complaints;
to comply with our legal obligations, resolve any disputes that we may have with any of our clients, and enforce our agreements with third parties; and
for any purpose related to the above.
If you do not provide us with the personal or credit information we request, we may not be able to provide you with the services or products you have requested.
Do we use your personal information for direct marketing?
We may send you direct marketing communications and information about our services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).
To whom do we disclose your personal information?
We may disclose personal and credit information for the purposes described in this Privacy Policy to:
investors in the fund;
related entities;
third party suppliers and service providers in connection with providing our services;
legal and accounting firms, auditors, consultants and other advisers for the purpose of administering the fund or our loans;
specific third parties authorised by you to receive information held by us;
government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law
Do we disclose personal information outside Australia?
We may disclose personal information outside of Australia to file sharing and storage service providers (such as Dropbox and Google Drive), cloud based data processing and email software providers (such as Microsoft) and marketing software providers (such as Mail Chimp) in the United States of America, Netherlands, Ireland, Singapore, New Zealand and Hong Kong.
We will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
Using our website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
How do we keep your information safe?
We may hold your personal and credit information in either electronic or hard copy form. We take reasonable steps to protect your information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example we:
train our staff about how to keep your information safe and secure;
have firewalls, intrusion detection and virus scanning tools to stop viruses and unauthorised access to our systems;
have building security measures in place;
destroy and de-identify data when it is no longer required.
However, we cannot guarantee the security of your information.
Links
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
Accessing or correcting your information
You can access the personal and credit information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your information.
If you think that any information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Do we disclose information to credit reporting bodies?
Where you are a borrower, we may disclose any of your credit information to credit reporting bodies including for the purpose of requesting a credit check on you.
The following matters apply in relation to any of your personal or credit information we disclose to a credit reporting body for the purposes of undertaking a credit check or disclosing payment default information in relation to commercial credit provided to you:
We only provide commercial credit and are therefore not subject to any obligations under the Privacy Act that apply only in relation to a credit provider that provides consumer credit.
In connection with the provision of commercial credit, we may disclose your personal and credit information to credit reporting bodies for the purposes of undertaking a credit check in relation to an application made by you, assessing your eligibility for a loan or disclosing payment default information.
We may disclose information to, or collect information from, the following credit reporting bodies whose privacy policy and contact details are available at:
Equifax Australia – www.equifax.com.au or 13 8332
Equifax may include any of your personal or credit information, disclosed to it by us, in reports provided to other credit providers to assist other credit providers to assess your credit worthiness.
You have the right to make a request to Equifax not to use or disclose your credit reporting information for the purposes of pre-screening of direct marketing by a credit provider or if you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal or credit information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
If you are not satisfied with how we have dealt with your complaint you can contact the Office of the Australian Information Commissioner using any of the following details:
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
www.oaic.gov.au
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your information, or make a complaint, please contact us using the details set out below:
Privacy Officer
T: 0451 973 662
A: GPO Box 1306 Brisbane QLD 4001
Effective: November 2018